Frequently Asked Questions
We’re excited for you to explore our Wide Format & Inkjet Solutions from Millcraft. We've compiled a list of frequently asked questions for your quick reference.
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Inkjet Solutions FAQ
Wide Format & Inkjet Solutions
Yes. Our team can help guide businesses through equipment, media, workflow, and application considerations when expanding into wide format printing.
Wide format printing can be used for banners, signage, wall graphics, vehicle wraps, window graphics, retail displays, apparel decoration, and specialty graphics applications.
Yes. Our team can help recommend media solutions based on your printer technology, surface type, durability needs, and application requirements.
Yes. Customers can browse products, check availability, and place orders online through their account.
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Millcraft supports a variety of print technologies including latex, eco solvent, UV, dye sublimation, DTF, and DTG solutions.
Yes. We work with customers to help identify equipment solutions based on production goals, workflow needs, and application types.
Yes. Technical support is available for equipment, media, workflow, and application assistance. Customers can also submit support requests online through our Service Request page.
Account Setup & Access
No, but talking with your account manager can help ease and improve the experience.
Yes! Admin users are able to click a button in their Order History to see all purchases.
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Yes! If you’re an account admin, we’ve improved the process so you can add, remove, and review other users in your organization.
No! You can add addresses in your account management and at checkout. If you want an address to be eligible for a Millcraft truck delivery, reach out to your account manager to validate the new address and add it to our operation’s routes.
Ordering & Checkout
Yes! During checkout each order line will give you the option.
We automatically integrate all orders every 10 minutes to our back office and operations team.
Yes. Financing options are available for qualifying purchases when logged into your account.
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If you’re eligible for terms, you can apply it in a single click. Credit card checkout is available for everyone else, even if you aren’t signed in.
Not currently. We are in the process of transitioning payment processors and working to bring this feature back soon. Please check back for future updates.
Orders, Pricing & Availability
Once you log in, your specific pricing is loaded.
You will see item availability based on your account’s location.
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Yes. Order History and Invoice History are both available online through separate sections within your account.
We’ve implemented smart filters that organize product traits with priorities and are constantly improving our product data.